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About The Author

Chris Hanna
Founder & Management Coach, Evolving Management

Chris Hanna has built and led teams that support the customer experience across a variety of different industries. He’s passionate about developing high-potential talent and game-changing cultures, through continuous improvement efforts focused on enhancing both the employee and customer experience. At Evolving Management, Chris provides solutions to help leaders and companies rethink and evolve their approach to managing. Chris was also a 2018 ICMI Mover & Shaker in the category of Workforce Manager. In 2019, he joined ICMI’s Featured Contributor panel, providing resources for the contact center community.  Chris also hosts a business podcast – The Chris Hanna Show – where he shares ways for leaders to improve their impact, productivity, and performance. Connect with Chris on TwitterInstagramLinkedIn, or at 


ICMI Top 50 Thought Leader
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