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About The Author

Holly Terrill
Director of Member Support Services | Contact Center, Meritrust Credit Union
Holly [she/her] oversees the contact center and interactive services teams at Meritrust Credit Union as the Director of Member Support Services. She has over 20 years of customer service and financial institution experience and has supported the contact center for nearly 8 years. Holly is a credit union advocate (and comic book enthusiast) with a passion for her people. Her contagious positive energy creates an environment where employees are empowered to grow and thrive while bringing to life their passions, both inside the organization and out in the world. When not at work, Holly, along with her husband and kiddo strive to advocate for others, using their voices to stand up against the injustices of those whose voices can't be heard.
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