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About The Author

Holly Terrill
Director of Member Support Services | Contact Center, Meritrust Credit Union

Holly [she/they] oversees the contact center and interactive services teams at Meritrust Credit Union as the Director of Member Support Services. She has over 20 years of combined customer service, financial institution, and contact center experience. Holly is a credit union advocate (and comic book enthusiast) with a passion for her people. Their contagious positive energy creates an environment where employees are empowered to grow and thrive while bringing to life their passions, both inside the organization and out in the world. When not at work, Holly, along with her spouse and kiddo, strives to advocate for others, using their voices to stand up against the injustices faced by those whose voices can't be heard.

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