Jim Rembach has extensive domain expertise in Contact Centers and is the Chief Spokesman for Customer Relationship Metrics, providers of the multi-awarding External Quality Monitoring solution. Jim is a frequent speaker at industry events and has been published and referenced in numerous trade publications and articles. He is a contributor to several contact center and leadership blogs. Jim has held several positions of distinction, including board positions with not-for-profit and for-profit boards and advisory committees. He is an Ambassador with the Customer Experience Professionals Association (CXPA) and member of their CX Expert panel.
To learn more about Jim visit his LinkedIn profile at http://www.linkedin.com/in/jrembach.