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About The Author

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Sayo Afolayan
Operations Manager, Connex One
Sayo Afolayan is a consultant and executive with over 15 years of proven experience in developing, optimizing, and leading contact centers and customer-facing teams across customer service, support, and sales. She is passionate about customer-centricity and using it to drive sustainable competitive advantage. Her career, which specializes in strategic thinking and execution, spans across the financial, fin-tech, technology and e-commerce industries. Sayo received her MBA from the University of New Brunswick.
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