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About The Author

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Sayo Afolayan
Operations Manager, Connex One
Sayo Afolayan is passionate about customer-centricity and using it to drive sustainable competitive advantage. She is a proud contact center professional who is confident that they will take over the world. Her career, which specializes in strategic management and implementation, spans over a decade within the financial, fin-tech and technology industries. Her favorite things to do in her free time are hanging out with her nephews and visiting her favorite vacation spot.
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