Laura Sikorski is a recognized expert in Call/Contact Centers, Project/Program Management and Business Operations. She has worked with hospitals, utilities, automobile manufacturers and numerous other industries across the nation.
The call center policies, procedures, technology improvements, training programs and implementation plans developed by Laura have improved operational excellence. They have enabled staff to proactively anticipate customer needs to resolve all issues through consistency and product knowledge and ensure employees are consistently meeting and/or exceeding customer expectations and satisfaction.
She is the host of ‘Sikorski’s Think Abouts”, a popular weekly WebTV on The Daily Blu network. She and her guests share their operations and technology expertise to help companies provide outstanding customer service and customer experiences.
Her professional principles are to lead by example, motivate through empowerment, delegate responsibility and recognize that employees are a company’s greatest asset.
Personal principles are to always keep issues in perspective, treat people the way she wants to be treated, and to make a difference whenever possible.
She can be reached at [email protected] or 631.624.6650.