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Chip R. Bell is a renowned keynote speaker and author of several best-selling, award-winning books, including Take Their Breath Away, Managing Knock Your Socks off Service, Customers as Partners, Sprinkles, Kaleidoscope and Inside Your Customer’s Imagination, released this Fall. Dr. Bell has appeared live on CNBC, Bloomberg TV, Fox Business, CNN, NPR and his work has been featured in Fortune, Wall Street Journal, Forbes, USA Today, Businessweek, Entrepreneur, Inc. Magazine and Harvard Business Review. He is a frequent contributor to ICMI and has keynoted their conference three times.