ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


About The Author

Chip Bell
Industry Expert and Best-Selling Author

Chip R. Bell is a renowned keynote speaker and author of several best-selling, award-winning books, including Take Their Breath AwayManaging Knock Your Socks off ServiceCustomers as PartnersSprinklesKaleidoscope and Inside Your Customer’s Imagination, released this Fall. Dr. Bell has appeared live on CNBC, Bloomberg TV, Fox Business, CNN, NPR and his work has been featured in FortuneWall Street JournalForbesUSA TodayBusinessweekEntrepreneur, Inc. Magazine and Harvard Business Review.  He is a frequent contributor to ICMI and has keynoted their conference three times.

ICMI Top 50 Thought Leader
More articles from this author: