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David joined NICE in mid-2019 as part of the Corporate Portfolio Marketing organization. His primary focus is creating and delivering thought leadership on how the companies solutions enable clients to transform their customer experience and employee engagement strategies to attain market leadership.
Prior to NICE, he held leadership roles at an AI technology startup as well as telecommunication industry leaders including Verizon. His responsibilities included Product Marketing, Product Management and Sales. He is passionate about the role Marketing plays in articulating a firm’s value proposition in meeting customer and market needs.
David holds an undergraduate degree in Business and an MBA in Marketing. He can be reached at firstname.lastname@example.org.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.