Dianne Durkin is President and Founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Durkin has over 25 years experience in finance, direct sales, international marketing and training and development. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. She authored "The Loyalty Factor: Building Employee, Customer and Brand Loyalty," and "The Power of Magnetic Leadership: It’s Time to Get R.E.A.L."
A graduate of Rivier College, Durkin holds a Master’s Degree from Duquesne University and has completed advanced programs at University of Santa Clara and Babson College. In addition to being active in Boston Club and Commonwealth Institute, Durkin is a champion golf player and is fluent in French and Polish.