ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Lloyd Thomas is a Director at CareMount Medical, one of the largest independent multi-specialty medical groups in New York State. He leads a team of 100+ quality service reps, including leads and managers in multiple locations. Lloyd resides in Englewood NJ.
Lloyd began his contact center career with AT&T Wireless and quickly became one of their top-performing leaders for more than 10 years. In recent years he worked as a consultant, assisting various companies, from different industries with setting up their call centers from start to finish – training them on measuring the important metrics that would make them a high-quality call center. “Its all about delivering the behaviors that get results and being intentional about it”.
Lloyd enjoys yoga, meditation, a great work out and figuring how to keep that edge in life.