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About The Author

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Lloyd Thomas
Contact Center Director, CareMount Medical

Lloyd Thomas is a Director at CareMount Medical, one of the largest independent multi-specialty medical groups in New York State. He leads a team of 100+ quality service reps, including leads and managers in multiple locations. Lloyd resides in Englewood NJ.

Lloyd began his contact center career with AT&T Wireless and quickly became one of their top-performing leaders for more than 10 years. In recent years he worked as a consultant, assisting various companies, from different industries with setting up their call centers from start to finish – training them on measuring the important metrics that would make them a high-quality call center. “Its all about delivering the behaviors that get results and being intentional about it”.

Lloyd enjoys yoga, meditation, a great work out and figuring how to keep that edge in life.

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