ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


About The Author

Jeremy Watkin
Jeremy Watkin
Product Marketing Manager, 8X8

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics, including quality management, outsourcing, customer experience, contact center technology, and more. When not working, you can typically find him spending quality time with his wife, Alicia, and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

ICMI Top 50 Thought Leader
More articles from this author: