Alex has over ten years of experience in the contact center industry. Alex is the Senior Contact Center Manager with Servantage™ Dixie Sales, an independent, full service, value-added distributor. Alex oversees two contact centers and the at-home workforce which support a 5X seasonal ramp every summer. He’s held different positions for highly seasonal organizations such as Teleflora and BuySeasons. Alex is passionate about strategic operations, workforce management, staff development, QA and BPO relations. Alex holds a BS in Sport Management from Arkansas State University.