Juan Carlos is a senior consultant in customer service environments with more than 15 years of experience. He has developed projects for implementation and deployment for clients in sectors such as banking, insurance, security, communications, etc. He has also worked as a project manager, performing integrations with other business tools such as CRM and ERP. He is a VoIP and SIP environments specialist and currently works for Teamvision (
www.teamvision.es @Teamvision_es), a Spanish company specialized in software solutions and professional services for contact centers and software development.