Dina Vance is a widely respected thought leader on developing and leading contact center staff and a pioneer in improving the performance of contact centers. Vance was responsible for the ground-level startup of two contact centers before she moved into a consulting role where she also managed the call center division for an international consulting and training organization. She has worked with Fortune 100 companies to optimize their contact center performance through focus on results, people and process.
She currently serves as Ulysses Learning’s Senior Vice President of Sales & Marketing/Manager Director of North American Operations. A regular speaker at conferences such as the BCBS Association and the Executive Learning Exchange, Vance frequently writes and talks about leveraging the power of social media in contact centers. She is on the executive board of the Call Center Industry Advisory Council (CIAC).
Contact info:
Dina Vance
[email protected]
O: 630-585-5350
LinkedIn:
www.linkedin.com/pub/dina-vance/0/599/5a9
Twitter:
@UlyssesLearning