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Chris Haggis has been Senior Vice President of Customer Success at
NewVoiceMedia since November 29, 2017. Chris has global responsibility for
NewVoiceMedia's customer success and professional services functions. He
brings two decades of engineering experience to the role, including more
than five years at NewVoiceMedia, joining to establish the company's global
functions for sales engineering, professional services and most recently,
customer success managers. Prior to that, he served as head of E2E
engineering at Barclays and services director at Datapoint.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.