Dan Hammelman is Vice President of Operations for NOVO 1 headquartered in Dallas/Fort Worth, TX with contact centers in Texas, Michigan, Wisconsin and Montana. As Vice President, Dan coaches his team to exceed client expectations by driving optimal utilization and maximizing efficiencies across the multiple sites.
Prior to NOVO 1 he worked for ADP Inc leading their BPO Employee Service Center operations in 5 domestic and 2 international locations. His focus on standardization, process redesign and continuous improvement resulted in both enhanced efficiencies and improved quality. He has held senior leadership positions with State Farm Insurance Companies and The Minnesota Department of Revenue. Dan has experience in service integrations and mergers/acquisitions. He has implemented many forward thinking processes and programs to support an "Employer of Choice" culture.
A native of Grinnell, Iowa, he attended the University of Northern Iowa where he earned his BA in Management – Business Administration. Dan currently serves as an Advisory Board Member for the International Customer Management Institute (ICMI).