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About The Author

Headshot of Cynthia Long
Cynthia Long
Sr. Leader, Center of Excellence (Business Process Re-Engineering) Continuous Improvement, Intuit, Intuit

Cynthia is an award-winning continuous improvement leader and strategist. Over the last 20 years, her passion for Lean Six Sigma has led her to create, innovate, and be a revolutionary leader for continuous improvement. She has been a presenter at conferences and professional organizations throughout the U.S. on topics relating to contact centers, Lean Six Sigma, and mentoring.

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