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About The Author

Corey Klein
Head of marketing, Callzilla

Corey Klein is the Head of Marketing for Callzilla. She spent the last several years as Callzilla's Client Success Manager, facilitating communication between clients and internal teams, and studying the ins and outs of the industry. Corey looks forward to sharing her experiences with call center culture, brand development, and technological advances with ICMI’s readers. Corey will also be leading Callzilla’s innovation initiatives, alongside their development team, as they venture further into automation and artificial intelligence. In her free time, Corey enjoys spending time with her fiancé and puppy residing in South Florida, and spending too much time on Social Media.

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