About The Author

Jim Keaten is a widely-published expert on intercultural communication, leadership development, and organizational psychometrics. He currently serves as Associate Dean of Humanities & Social Sciences and Professor of Communication Studies at the University of Northern Colorado. He is the Chief Science Officer for Ideal Dialogue Company, a division of StarTek.  Jim earned both his M.A. and Ph.D. in Communication and Statistics from Penn State University and is an alumnus of Harvard University, where he completed his post-doctoral studies.