About The Author

Jeremiah Methven is the Team Lead for iContact’s Tier 3 Support team. The Tier 3 Support position at iContact is a specialized role requiring both technical expertise and outstanding customer service skills. We handle phone and email support for our API and iContact for Salesforce integration, manage an internal ‘hotline’ where Tier 2 agents can call for assistance, document software bugs and their impact on customers, and respond to any inquiries from customers on Facebook and Twitter.