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About The Author

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Jarrod Davis
Product Marketing Manager, USU
Jarrod is that guy who calls customer support and at the end, starts innocently asking agents what tools they're using. His goal in life is being able to talk to multiple people in support and never having to repeat himself. When not evangelizing knowledge management and self-service, he can usually be found living in southern Germany as an American expat. He enjoys barbecuing (decently), fly fishing (poorly) and reading about history.  He currently works at USU in product marketing for KM focused on North America and Europe.
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