Fredrick Van Bennekom founded Great Brook to help organizations increase their effectiveness by capturing and applying feedback, especially customer feedback. Dr. Fred delivers workshops teaching survey research practices based on his book Customer Surveying: A Guidebook for Service Managers. Through Great Brook’s Survey Mentor Suite, Fred provides hands-on mentorship to people to develop better survey programs and questionnaires, and he conducts audits of feedback processes. Recently, Great Brook developed partnerships with OmniTouch International and Insights Middle East that has brought its workshops to Asian venues.
Fred teaches operations management in Northeastern University’s Executive MBA and at Babson College. He has also taught at Harvard, Boston University, and Boston College. He received his A.B. from Bowdoin College and his masters and doctoral degrees from Boston University's School of Management.