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About The Author

Scott Sachs
President, SJS Solutions, LLC

Scott Sachs is president at SJS Solutions. He is a highly accomplished, well-respected senior level executive who provides specialized consulting solutions in the areas of customer service and contact/call center operations through SJS Solutions, LLC. Scott consistently and successfully transforms and grows world-class customer service organizations. He thrives on working with organizations that are at an inflection point in their customer service lifecycle.

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