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About The Author

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Sheri Kendall
Email skendall@wayfair.com
Sheri Kendall’s career in education began in 1999. Since then, she has developed workplace learning opportunities for non-profit organizations, institutions of higher education, government agencies, healthcare organizations, and contact centers. Her passion for creating positive change within organizations led her to Wayfair and her current role as the Service Training Manager. The education that she provides to her training team inspires them to do their best work and to find purpose and meaning in the service they provide. Her current interest includes the study of the relationship between customer experience, employee experience, and learning and development. She holds a Bachelor's degree in Business Management from Northwestern Christian University and a Master's degree in Training and Development from Roosevelt University. Follow Sheri on Twitter and LinkedIn.
ICMI Top 50 Thought Leader
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