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About The Author

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Steve Morrell

Steve Morrell is the Managing Director of ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the US and UK contact center industries.

He has written hundreds of research reports and his opinion on contact center has been featured on the BBC, Forbes and the Financial Times. He has also advised the UK government on the effect of offshoring on the economy.  

 

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