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About The Author

Veronica Krieg
Senior Writer, Sharpen
Veronica Krieg is an award-winning senior writer for Sharpen, the omnichannel contact center company who believes a better customer experience starts with a better agent experience. She writes to empower audiences to move past the status quo and stagnant CSAT scores. Her people-first passion shines through in her articles on topics from employee engagement to data-informed coaching & training.
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