Jim Tincher is the Principal Consultant at Heart of the Customer, a Customer Experience consulting company. Jim has more than 20 years of experience in driving customer experience from small business to Fortune 500 companies. Jim’s Customer Experience expertise has led to engagements as far-reaching as developing consumer tests at Best Buy, creating a Customer Insights capability at UnitedHealth Group, and consulting with clients ranging from global fast food companies to utilities to international manufacturing and service companies.
Jim is a frequent keynote speaker and trainer on customer experience and journey mapping, helping employees to engage customers through a personal connection. Jim teaches that true customer engagement only happens when you solve a problem and create a personal connection while doing so. He is a dynamic keynote speaker, passionate about building a world-class customer experience that results in engaged customers who come back time and again