Joe Alwan has over 25 years of experience turning technology innovation into practical business solutions. He joined Raytheon BBN Technologies to start the AVOKE Analytics business, based on patented BBN methodologies and technology developed by Pat Peterson and Bernhard Suhm. Prior to joining BBN, Joe was the Vice President & General Manager of the Contact Center Division at Empirix. Joe started his career working in an HP technical support contact center, and later developed HP’s strategy and business plan for their enterprise server business. At Sun, Joe built the global partners team to make Sun the preferred platform for major software vendors. Joe also held senior sales and marketing positions at Open Market, an early innovator in enterprise internet software. Joe received a B.S. with Honors in Electrical Engineering from the University of Illinois.