Blog Author: Melissa Kovacevic

TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI Logo
 
Advertisement

About The Author

Melissa Kovacevic
Melissa Kovacevic
Contact Center and Customer Engagement Consultant

Melissa opened her Contact Center consulting business in 1983. She partners with clients to develop and implement operational strategies for efficiency and best customer experience. Melissa designs and personally facilitates custom-designed training onsite or via webcam including her in demand “Coach the Quality Coach” classes and one to one coaching sessions. For more information: www.mkcallcenterimprovement.com

More articles from this author: