About The Author

Al is Cofounder and Chief Operating Officer of SocialPath Solutions, a social media as a service provider helping Client businesses achieve their social media goals through engagement and service. His experience includes more than a decade leading in contact center departments for a major international bank, including their social media support team. He was considered one of the Top 100 Most Social Customer Service Pros on Twitter in the Huffington Post in 2013. In 2014 and 2015 he was named a Top 50 Contact Center Thought Leader by ICMI. Al earned his MBA, with honors, from American Military University in 2015.