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About The Author

author
Jennifer Wilson
Senior Product Marketing Manager, NICE CXone
Jennifer is a software technology veteran who serves as a Senior Product Marketing Manager at NICE CXone. In her current role, she’s responsible for promoting the NICE CXone platform, specifically focused on empowering agents. Jennifer brings more than 15 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions. 
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