Jane Finn is a contact center consultant, trainer, speaker and aspiring travel writer. She is also a Managing Partner with Contact Strategies where she helps clients increase the strategic value of their contact centers to the organization by implementing customized quality monitoring, coaching and training programs. Jane has more than two decades of contact center experience and has had the privilege of working with a wide variety of clients In North America as well as the Caribbean, India, the Philippines and Taiwan.
You can connect with Jane @finn_jane, [email protected] or call her at 905-459-9434.