Carolyn Blunt is a renowned trainer, business owner and writer. Her business, Real Results Training, specialises in soft skills training, particularly contact center training, customer service, communication skills and leadership. Real Results Training is an approved center for Institute of Leadership & Management qualifications. Carolyn Blunt has been voted Most Respected Person in the UK Contact Center Industry 2012 by readers of Call Centre Helper Magazine. Carolyn has recently written the new book titled ‘How to Deliver Effective Social Customer Service’ to be published by Wiley in September 2013.