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It's hard to believe that 2015 is already coming to an end! What an amazing year it's been for ICMI and the contact center community as a whole.
November was a particularly busy and exciting month here, so we're happy to bring you the final 2015 edition of the ICMI.com Monthly Top 5. This one is packed with blog posts, webinars, and more! Whether you're looking for ways to lessen the chaos of your peak season, or tips for improving the way you communicate with customers via email, you're sure to find actionable advice in the resources below.
Watch as we countdown the five most buzz-worthy resources from last month, and be sure to check them all out by visiting the links below.
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
