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It's hard to believe that 2015 is already coming to an end! What an amazing year it's been for ICMI and the contact center community as a whole.
November was a particularly busy and exciting month here, so we're happy to bring you the final 2015 edition of the ICMI.com Monthly Top 5. This one is packed with blog posts, webinars, and more! Whether you're looking for ways to lessen the chaos of your peak season, or tips for improving the way you communicate with customers via email, you're sure to find actionable advice in the resources below.
Watch as we countdown the five most buzz-worthy resources from last month, and be sure to check them all out by visiting the links below.
Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.
Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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