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May was quite an exciting month for us here at ICMI. We hosted our largest Contact Center Expo and Conference of all time, released a revealing video on the current state of contact centers, and shared a wealth of content to help contact centers better serve customers through social media.
Below you'll find our roundup of May's top five moments on icmi.com. Watch as we countodown the top 5, and be sure the click the links below for some great reading (and watching) material that you might have missed last month.
Check back next month for another edition of the Icmi.com Monthly Top 5!
Article: 7 Deadly Sins of Social Customer Service by Karin Hurthttp://ubm.io/1L1IeT8
Video: Contact Centers in a Connected Worldhttp://ubm.io/1dKarmx
Article: The Lost Art of Asking Questions by Jim Rembachhttp://ubm.io/1JTKSMf
Webinar: The Top 3 Tips to Becoming a Profit Centerhttp://ubm.io/1A5A1XI
Article: 5 Keys to Getting Social Service Right by Brad Clevelandhttp://ubm.io/1Hy6856
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
