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May was quite an exciting month for us here at ICMI. We hosted our largest Contact Center Expo and Conference of all time, released a revealing video on the current state of contact centers, and shared a wealth of content to help contact centers better serve customers through social media.
Below you'll find our roundup of May's top five moments on icmi.com. Watch as we countodown the top 5, and be sure the click the links below for some great reading (and watching) material that you might have missed last month.
Check back next month for another edition of the Icmi.com Monthly Top 5!
Article: 7 Deadly Sins of Social Customer Service by Karin Hurthttp://ubm.io/1L1IeT8
Video: Contact Centers in a Connected Worldhttp://ubm.io/1dKarmx
Article: The Lost Art of Asking Questions by Jim Rembachhttp://ubm.io/1JTKSMf
Webinar: The Top 3 Tips to Becoming a Profit Centerhttp://ubm.io/1A5A1XI
Article: 5 Keys to Getting Social Service Right by Brad Clevelandhttp://ubm.io/1Hy6856
Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.
Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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Erica and Justin,
Thanks for the inclusion in your Monthly Top 5. I appreciate your work and I am grateful.