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If you're searching for tools, tips, and articles to help improve the service experience your team provides we've got you covered.
In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from last month. From infographics to video debates and industry articles, there's something for everyone. Watch the video below to find out who made the list this time.
Want to see your content featured in a future Top 5 video? Contact Erica ([email protected]) to learn more about contributing guest content to ICMI.
Article: Three Multichannel Metrics that Matter Infographic: How to Improve Your Customer Service Experience
Article: The ICMI Conference Experience: Through a Newbie's Eyes Article: 3 Tips to Improve Contact Center Reporting #ICMIchat: New Contact Center Metrics (transcript) follow-up video debate
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
