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If you're searching for tools, tips, and articles to help improve the service experience your team provides we've got you covered.
In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from last month. From infographics to video debates and industry articles, there's something for everyone. Watch the video below to find out who made the list this time.
Want to see your content featured in a future Top 5 video? Contact Erica (firstname.lastname@example.org) to learn more about contributing guest content to ICMI.
Article: Three Multichannel Metrics that Matter
Infographic: How to Improve Your Customer Service Experience
Article: The ICMI Conference Experience: Through a Newbie's Eyes
Article: 3 Tips to Improve Contact Center Reporting
#ICMIchat: New Contact Center Metrics (transcript) follow-up video debate
Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.
Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, and featured expert for media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News. Learn more at https://protect-eu.mimecast.com/s/4v25CANYYIrJg7AhG7Cd0?domain=justinmrobbins.com.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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