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Verizon Wireless announced last week that it will be closing three major call centers in Texas, Michigan and Washington state. The closures could result in unemployment of approximately 2,600 customer service representatives. However, Verizon has invited all affected employees to relocate to any of the company’s 28 call centers across the U.S., including a $10,000 after-tax-dollars stipend. Employees who opt not to relocate will receive separation benefits.
Teleperformance is now accepting applications to fill 200 sales and customer service representative positions at its facility in Albany, NY. Training classes have started and will continue through the end of August 2012. All interested applicants are encouraged to apply at www.teleperformance.com.
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We are all striving to be better. Whether it’s being better people, better leaders, or better organizations, improvement and advancement is at the heart of our daily intentions. For the contact center, this mission of constant improvement is fundamental to every interaction. We need to meet the expectations of our customers in ways that improve their satisfaction and brand loyalty. We need to improve employee engagement as we build their skills, knowledge, and experience in ways that grow their own loyalty and improve retention. We need to improve our organization’s operational efficiencies in ways that drive revenue and improve the bottom line.
No one understands the contact center’s focus on improvement like ICMI does. We champion contact centers and their people, and our mission is to make both better every day. Through training, consulting, content and events, we unite the community and empower contact centers to serve their customers better, engage their employees more, and improve the customer experience.