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T-Mobile Cuts 1,900 Jobs; New Centers Open in Tuscon, Naperville

T-Mobile USA announced late last week that it will be closing seven of 24 U.S. call centers by June 2012; subsequently laying off 1,900 call center employees. The closures are a result of the company’s need to cut costs and consolidate operations in order to stay competitive. The affected call center locations are: Allentown, Penn.; Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas; Lenexa, Kan.; Thornton, Colo. and Redmond, Ore. T-Mobile has offered some relocation assistance to certain employees wishing to stay with the company, and plans to create some new positions after consolidating and restructuring.

UnitedHealth's pharmacy benefits company OptumRx will create 400 call center jobs when it opens a new customer service facility in Tucson, Ariz. later this year. The new facility will be located at the University of Arizona Science and Technology Park and is expected to be fully staffed within 18 months. UnitedHealth received a $200,000 grant from the State of Arizona to help establish the new office and, in exchange, the company has agreed to maintain the 400 positions for at least five years.

Lending Solution Inc., an Elgin Ill.-based lending call center and service provider, has announced plans to open a Naperville, Ill. office, adding up to 240 new employees by 2014. The new facility will add 20,000 square feet and 235 workstations. Those interested in applying should call 888-574-6572 or visit the company website at www.lendingsolutions.com.

To view the latest industry jobs, or to available positions in your contact center, visit ICMI’s Industry Job Board.