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As customers, we all know that the customer experience plays a key factor in a brand's credibility and reputation. According to a recent survey by The Economist Intelligence Unit, not all C-level executives have gotten the memo yet, which means your organization may have an opportunity to put a real shine on your company's brand.
Read more about these stats, and the changing landscape of connecting with customers in this complimentary downloadable whitepaper, Getting Closer to the Customer.
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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