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The Q-Suite 5.5 Contact Center Software Suite from Indosoft is now compatible with its Web Services API for business-to-business applications. The new capability enables Q-Suite’s Dialer and ACD management software to effectively integrate with external applications to automate different aspects of contact center operational management. The integration also enables Web Service users to move data in and out of the ACD and Dialer database and software. Web services users can incorporate libraries into their applications on any platform and in most programming languages.
Private investment firm TPG Capital and SurveyMonkey have entered into a definitive agreement to acquire MarketTools, expected to be finalized in January 2012. Though the financial terms of the agreement were not disclosed, the agreement terms state that TPG will acquire MarketTools and transfer select products - Zoomerang, ZoomPanel and TrueSample - to SurveyMonkey’s portfolio. In exchange, TPG will receive a minority stake in SurveyMonkey. TPG plans to separately retain and expand MarketTools’ Research Solutions and CustomerSat businesses. The acquisition will significantly increase SurveyMonkey’s overall user base, adding approximately 1.7 million users through the Zoomerang online survey business alone.
Soffront Software has released Soffront version 9.2, featuring a number of enhancements to the Customer Relationship Management solution. These enhancements include:
Christina Hammarberg is the former associate editor at ICMI.
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