Published: February 02, 2011 | Comments
Though Delaware and New Hampshire may be two of the smallest states, they’re about to see big increases in call center jobs. That’s because Alpine Access, a provider of virtual contact center solutions and services, is set to hire 200 new employees in the two states.
Instead of working at an actual call center, though, these new employees will be serving as at-home agents. The majority of the 200 new hires will be working on behalf of a Fortune 100 e-commerce company, providing technical support.
The use of virtual contact center agents is a growing trend. According to market research firm Datamonitor, the trend will be strengthening into 2012 with a 20% annual growth in the virtual call center sector. The home agent model is becoming so widespread, its growth is expected to outpace the growth of outsourcing agents by four times.
With Alpine Access’s move into Delaware and New Hampshire, the company will be operating in 40 states. The 200 new employees will join the more than 4,500 at-home agents already employed by the organization.
“Our clients continue to recognize the superior value that a virtual workforce delivers, while our home-based employees benefit from the increased freedom and flexibility provided by at-home careers,” said Christopher M. Carrington, President and CEO of Alpine Access. “As we continue to expand, we look forward to welcoming employees from both New Hampshire and Delaware into the Alpine Access family.”