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Call Center Technology Roundup July 28 2011

IBM Announces New Business Integration Software

IBM has released the WebSphere Application Server version 8.0, which offers a range of new features for businesses. The updated application server provides a foundation for the layer of software known as middleware, and now allows customers to develop user-friendly content to suit their needs, such as interactive charts, gauges, maps, diagrams, buttons, lists, transitions, animations and more. The software will also assist customers in developing and delivering applications and services for mobile devices, like smartphones and tablets, cloud computing and social media, which will benefit call centers seeking to evolve their current technology offerings.

SimplyCT Offers New Solution to Transform Call Centers

simplyCT has launched the SimplyCT Virtual Contact Center Solution, a cloud-based tool that allows businesses to self-configure a custom virtual contact center. Using the SimplyCT platform, businesses can design to their specific call center needs by choosing from a variety of features, such as web chat, recording campaign dialing and callback. Because the platform is cloud-based, it can be used from any location, requires minimal user training, and works with all channels, including voice, email, chat and fax. The solution also includes monitoring tools that provides users with real-time results of contact center activity.

Really Simple Systems' Free CRM Solution Hits 10,000 Users

Really Simple Systems recently announced that 10,000 new users have signed up for the free edition of its web-based CRM software for small-to-medium sized businesses. First launched in October 2010, the Really Simple Systems Free Edition software provides a hosted CRM system for two users and offers a complete sales force automation system, including account, contact and opportunity management, sales forecasting and reporting. The free CRM can support up to 100 accounts, allowing users to keep track of names, purchases and other customer data, as well as up to 100 Megabytes of document storage. More features, users and storage are available via upgrade to other editions of the software.

Christina Hammarberg is the former associate editor at ICMI.