Published: January 16, 2015 | Comments
A manager is only as good as his or her employees and customer service. Show me a group of uninformed, disinterested employees and bad customer service and I’ll show you a bad manager. I’m in Nashville – my first trip to this city. Music is in my blood and I am over the top excited to be here. In Nashville. Not at this hotel:
This is not the fault of the employees; this is the fault of management. Whether you manage a division for a large corporation or are a solopreneur – get out from behind your desk and work your business, talk to your customers, answer the phones, and listen to your employees. You need to read: Zombie Loyalists: Using Great Service to Create Rabid Fans, the latest book from Peter Shankman.
Know your business and know your business.