Multi-Day Call Center Training to
Improve Your Center’s Performance
If you’re a call center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with seven different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
- Select from seven training courses that are ONLY available at Symposiums
- Acquire key expertise in critical areas of call center learning
- Participate in multiple networking opportunities
- Minimize travel and time away from your center – while maximizing your return
Who Should Attend?
Supervisors, Managers and Executives Involved in or Responsible for:
• Call/Contact Centers
• Customer Service
• Customer Relationship Management
• Sales and Marketing
• Help Desks
• Channel Support
• Workforce Management
• Six Sigma
Select the Destination and Dates That Work For You
San Francisco, CA – March 27-30 - Online Registration Now Open!
Philadelphia, PA – June 19-22 - Call 800.672.6177 to Register.
Minneapolis, MN – August 21-24 - Call 800.672.6177 to Register.
Orlando, FL – November 13-16 - Call 800.672.6177 to Register.