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If you’re a call center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with seven different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
Supervisors, Managers and Executives Involved in or Responsible for:
• Call/Contact Centers • Customer Service • Customer Relationship Management • Sales and Marketing • Help Desks • Telemarketing/Telesales • Channel Support • Hiring/Coaching/Retention • Workforce Management • Six Sigma
San Francisco, CA – March 27-30 - Online Registration Now Open!Philadelphia, PA – June 19-22 - Call 800.672.6177 to Register.Minneapolis, MN – August 21-24 - Call 800.672.6177 to Register.Orlando, FL – November 13-16 - Call 800.672.6177 to Register.