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Passes & Pricing

Digital Experience Standard Pass*
April 20 - 21, 2021
Special Price:
Free
Free through 3/5
$99 3/6 - 3/26
$199 after 3/26
Register
Pass includes:
  • Bonus pre-show discussion groups and content
  • 30+ Timely & Actionable Conference Sessions
  • Video Discussion Groups 
  • Keynote Presentations
  • Sponsored Content -- Solutions Spotlight Sessions, Research, Demos and more
  • AI-Fueled Networking
  • Virtual Happy Hours
  • Group Chats
  • On-demand access to all content through 5/31/21
Live All Access Conference Pass*
Sept 7 - 10, 2021
Special Price:
$2,399
$2399 through 6/18
$2899 6/19 - 7/16
$3099 after 7/16
Register
Pass includes:
  • Paid registrations before 4/20 include Digital Experience event, 4/20-21
  • ICMI's Ever-Popular Site Tours
  • Half-Day Workshops
  • Full-Day Workshops and ICMI Training Classes
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch daily
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Deluxe Conference Pass*
Sept 7 - 9, 2021
Special Price:
$2,199
$2199 through 6/18
$2599 6/19 - 7/16
$2799 after 7/16
Register
Pass includes:
  • Paid registrations before 4/20 include Digital Experience event, 4/20-21
  • Half-Day Workshops
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch (9/7-9)
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Standard Conference Pass*
Sept 8 - 9, 2021
Special Price:
$1,799
$1799 through 6/18
$2199 6/19 - 7/16 
$2299 after 7/16
Register
Pass includes:
  • Paid registrations before 4/20 include Digital Experience event, 4/20-21
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch (9/8-9)
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Hall Only Pass**
Sept 8 - 9, 2021
Special Price:
Free
Free to all
qualified
end-users
Register
Pass includes:
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall

* Event attendance by industry product and service providers is available exclusively to exhibitors and sponsors of the event. ICMI will review registrations regularly, and those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access, and any registration fees returned (minus credit card fees). If you are unsure of your eligibility, please email ICMIexporeg@informa.com to confirm prior to registering.

** Expo Hall Only passes are complimentary for qualified end users only and must be pre-approved by the Event Manager. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact ICMI Sales at ICMISales@informa.com to arrange a meeting.


 

Group Registration

There are so many advantages to sending a team, from a “divide and conquer” strategy to covering the breadth of content offered, to developing skills collectively, to improving retention by rewarding outstanding performance and investing in professional development.

ICMI makes it even easier by offering special discounts for groups of all sizes:

  • 3-5 attendees: 20% discount
  • 6-10 attendees: 30% discount
  • 11+ attendees: 40% discount

 Discount is taken from current pricing and CANNOT be combined with other promotional offers. To register your team, download the Group Registration Form, fill it out and save it on your computer renaming it with your company name and date (e.g. WellsFargo-groupform-122517) and then email it to icmiexporeg@informa.com or call our registration team for personalized service at 866.535.8988. All group discount forms must be submitted from the same company, within 24 hours of one another.


 

Cancellation Policies

Digital Experience: If you need to cancel, you may do so through Friday, March 26, 2021 and you will be refunded any fees paid minus a $10 credit card processing fee. The event platform will open for pre-show networking and activities the week of March 29, 2021. As such, no refunds are available from March 27, 2021 thru to the event.

Live Conference: If you need to cancel, you may do so until Friday August 6, 2021. A non-refundable $150 cancellation fee will be charged. No-shows and cancellations after Friday August 6, 2021 will be charged the full conference rate. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. No refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please email your cancellation or substitution request to ICMIexporeg@informa.com.

Substitutions are allowed only with the written permission of the original registrant. Please mail your substitution request to the above address.


Age Restrictions & Program Changes

The ICMI Contact Center Expo Producers reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions are filled on a first seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited. Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during ICMI Contact Center Expo 2021. ICMI Contact Center Expo is a trade-only event. You must be a qualified buyer of call center technology, applications, or products to visit the exhibit hall.

 


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