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Passes & Pricing

Digital Experience Standard Pass*
April 27 - 28, 2022
Special Price:
Free through 2/25
$99 2/26 - 3/11
$199 3/12 - 3/31
$399 3/31 - Showtime
Pass includes:
  • Bonus pre-show discussion groups and content
  • 30+ Timely & Actionable Conference Sessions
  • Video Discussion Groups 
  • Keynote Presentations
  • Sponsored Content -- Solutions Spotlight Sessions, Research, Demos, and more
  • AI-Fueled Networking
  • Games, prizes, giveaways
  • Group Chats
  • On-demand access to all content through 5/31/22

Pass Policy

This pass is for approved end-users only and must be pre-approved by the Event Manager.  


*Conference passes are available for registrants with customer facing contact centers. Attendance by industry product and service providers is available exclusively to exhibitors and sponsors of the event. ICMI will review registrations regularly, and those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access, and any registration fees returned (minus credit card fees). If you are unsure of your eligibility, please email [email protected] to confirm prior to registering.

*Tax applicable based on purchase location.

Cancellation Policies

Digital Experience Only:

If you need to cancel, you may do so through February 25, 2022.  No refunds or credits will be issued for cancellations after February 25, 2022, or for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. The event platform will open in mid-April for pre-show networking activities.  No transfers or substitutions will be allowed after March 31, 2022. Please email your cancellation or transfer request

to [email protected].

Transfers from Live Event to Digital Experience + Expo 2022:
Your registration for ICMI Contact Center Expo 2021 has been automatically transferred to our Digital Experience in 2021 and our live event in 2022 (October 24 - 27, 2022, Orlando, FL). $199 of your registration fee will be applied to the digital event, with the remainder transferred to the 2022 live event to secure the same pass type purchased in 2021. If you need to cancel, you may do so until Friday, September 17, 2021. A non-refundable $150 cancellation fee will be charged. Cancellations received between September 18 and (8) weeks prior to the live event will be charged $199.  No refunds are available within 8 weeks of the 2022 live event. Changes to registrations must be presented in written form. Please email your cancellation or substitution request to [email protected].