CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Passes & Pricing

Live All Access Conference Pass*
Sept 7 - 10, 2021
Special Price:
$3,099
Register
Pass includes:
  • Half-Day Workshops
  • Full-Day Workshops and ICMI Training Classes
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch daily
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Deluxe Conference Pass*
Sept 7 - 9, 2021
Special Price:
$2,799
Register
Pass includes:
  • Half-Day Workshops
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch (9/7-9)
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Standard Conference Pass*
Sept 8 - 9, 2021
Special Price:
$2,299
Register
Pass includes:
  • Choice of 40+ Actionable Main Conference Sessions
  • Breakfast and Lunch (9/8-9)
  • Networking Receptions
  • ICMI Global Contact Center Awards Party
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall
  • Access to related digital content that may be offered in conjunction with the event
Live Hall Only Pass**
Sept 8 - 9, 2021
Special Price:
Free
Free to all
qualified end-users
Register
Pass includes:
  • Motivating Keynotes
  • Solutions Spotlight sessions
  • Access to Exhibit Hall

 

* Event attendance by industry product and service providers is available exclusively to exhibitors and sponsors of the event. ICMI will review registrations regularly, and those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access, and any registration fees returned (minus credit card fees). If you are unsure of your eligibility, please email [email protected] to confirm prior to registering.

 

** Expo Hall Only passes are complimentary for qualified end users only and must be pre-approved by the Event Manager. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact ICMI Sales at [email protected] to arrange a meeting.

 


 

Group Registration

There are so many advantages to sending a team, from a “divide and conquer” strategy to covering the breadth of content offered, to developing skills collectively, to improving retention by rewarding outstanding performance and investing in professional development.

ICMI makes it even easier by offering special discounts for groups of all sizes:

  • 3-5 attendees: 20% discount
  • 6-10 attendees: 30% discount
  • 11+ attendees: 40% discount

 Discount is taken from current pricing and CANNOT be combined with other promotional offers. To register your team, download the Group Registration Form, fill it out and save it on your computer renaming it with your company name and date (e.g. WellsFargo-groupform-122517) and then email it to [email protected] or call our registration team for personalized service at 866.535.8988. All group discount forms must be submitted from the same company, within 24 hours of one another.


 

Cancellation Policies

Live Conference: If you need to cancel, you may do so until Friday July 16, 2021. A non-refundable $150 cancellation fee will be charged. No-shows and cancellations after Friday July 16, 2021 will be charged the full conference rate. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. No refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please email your cancellation or substitution request to [email protected].

Substitutions are allowed only with the written permission of the original registrant. Please mail your substitution request to the above address.


 

Age Restrictions & Program Changes

The ICMI Contact Center Expo Producers reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions are filled on a first seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited. Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during ICMI Contact Center Expo 2021. ICMI Contact Center Expo is a trade-only event. You must be a qualified buyer of call center technology, applications, or products to visit the exhibit hall.

 


 

Sponsors