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Virtual Training | October 6-7, 2020
Digital Event | October 13-14, 2020
Exhibit Register

Choose Your Pass


Digital All-Access

$199
Register
  • Pre-show Bonus Workshop with former Disney executive
  • Pre-Event Virtual Half-Day Training
  • Virtual Site Tours
  • Pre-show Discussion Groups & Content
  • 20 Valuable conference sessions across 4 tracks
  • Video Discussion Groups
  • Virtual Happy Hours
  • On-demand recordings of all sessions through 12/31
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats
  • “Swag bag” of goodies mailed from our sponsors

Digital Standard Pass

$99
Register
  • Pre-show Bonus Workshop with former Disney executive
  • Pre-show Discussion Groups & Content
  • 20 Valuable conference sessions across 4 tracks
  • Video Discussion Groups
  • Virtual Happy Hours
  • On-demand recordings of all sessions through 12/31
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats
  • “Swag bag” of goodies mailed from our sponsors
Keynote & Hall Only Digital Experience

$0
Register
  • Live keynotes
  • Exhibit Hall
  • Sponsored and Solution Spotlight Sessions
  • AI-fueled networking
  • Group Chats

Keynotes & Hall Only Pass - Complimentary

This pass is for approved end-users only and includes: access to the Expo hall and keynote presentations.   Register Now >

**Expo Hall pass is complimentary for approved end users only and must be pre-approved by the Event Manager. Registration for this pass type closes one week prior to the event.

*Conference passes are available for registrants with customer facing contact centers. ICMI will identify non-exhibiting vendors and/or sales roles upon registration for the event. Those who are determined to be a non-exhibiting vendor and/or having a sales role will be denied access to end-user conference pass pricing and will be subject to denial of pass.

ICMI Contact Center Expo is a trade-only event. You must be 18 years of age and a qualified buyer of call center technology, applications, or products to visit the exhibit hall. If you are considering exhibiting at a future show and would like to view the expo hall for that purpose, please contact John Tatusko at jtatusko@icmi.com to arrange a meeting.

 

 Cancellation Policy

If you need to cancel, you may do so through Friday, September 11, 2020 and you will be refunded minus a $10 credit card processing fee. The event platform will open for pre-show networking and activities the week of September 14, 2020 . As such, no refunds are available from September 12, 2020 thru to the event.

Questions? Please call 866.535.8988 or email ICMIExpoReg@informa.com.
Customer Service Support Hours: 8:30am-4:00pm PT, Monday-Friday

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

Sponsors