Join us April 20-21 for a digital experience link no other! You may not have been impressed by digital events in 2020. We get it. That's why ICMI has designed a virtual environment that focuses on engagement, relevance of content, and intelligent matchmaking.
From interactive discussion groups facilitated by dynamic industry insiders to content that supports the trending topics of the day (managing/hiring/engaging work from home staff, integrating automation/AI/chatbots, driving more performance from your operations, people and systems, and improving the customer experience), to employing AI to connect you with those who have similar interests, ICMI will help you grow your network, learn from industry professionals, find solutions to new world challenges, and be inspired.
Be there as 2,000 contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2021 that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo - A Digital Experience.