Attend Contact Center Expo

Why You Need to Be Here

ICMI Contact Center Expo - A Digital Experience is where industry professionals and contact centers of all sizes go to be inspired and empowered in challenging times. Join them in April to experience our live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.

Our Content-Rich Program

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward

Key Learning Tracks

Our tracks are designed for you and your team to tackle the topics that matter most to you. Mix and match sessions amongst the tracks to create your own personalized Digital Experience! Add them to your calendar as well!

Networking Like No Other

Whether you participate in an online chat, online discussion group, roundtable discussion or let AI powered matchmaking do the work for you, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

Diverse & Insightful Keynotes

Expert and experienced, our keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture.

We Give Back Together

Together we can make a difference through AdoptAClassroom.org when we leave a lasting footprint for a local Dallas school in need by donating $1 for every conference session and/or event evaluation you submit.

Your People Are Here

Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees.

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr

Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan

VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt

Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen

Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker

Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer

Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain

Customer Contact Center Manager , Virginia Workers' Compensation Commission

Why Attend

Join us April 20-21 for a digital experience link no other! You may not have been impressed by digital events in 2020. We get it. That's why ICMI has designed a virtual environment that focuses on engagement, relevance of content, and intelligent matchmaking.