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Our Clients

ICMI makes contact centers better

ICMI makes contact centers better

ICMI is the leading industry resource for improving contact center performance. Through real-world solutions led by a team of expert consultants, we help guide our clients to improve results and deliver value to their businesses. No matter your contact center's challenges and strategic initiatives, ICMI is ready to partner with you to map out the best course of action, employing more than three decades of industry experience and the best minds in the business.

Companies worldwide partner with ICMI for professional development and organizational improvement. Recent clients who have worked with ICMI to elevate their customer experience include:

ICMI Clients - Amex

ICMI Clients - BBB


Department of the VA - ICMI Client

New BMW logo

ICMI Client - AAstra Zeneca


Navy Federal Credit Union

Bank of Hawaii

Vermont Country Store logo


ICMI Client - Aqua America


Wind Creek Casino

ICMI Client - American Family

Sentara Healthcare

Solis Mammography

Chesapeake Utilities - ICMI Client

ICMI Client - Church Mutual

Wescom Credit Union

Ready to work with ICMI? Contact Us Today.

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