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Our Clients

ICMI makes contact centers better

ICMI makes contact centers better

ICMI is the leading industry resource for improving contact center performance. Through real-world solutions led by a team of expert consultants, we help guide our clients to improve results and deliver value to their businesses. No matter your contact center's challenges and strategic initiatives, ICMI is ready to partner with you to map out the best course of action, utilizing over three decades of industry experience and the best minds in the business.

Companies worldwide partner with ICMI for professional development and organizational improvement. Recent clients who have worked with ICMI to elevate the customer experience include:

ICMI Clients - BBB
ICMI Clients - Amex

ICMI Client - AAstra Zeneca

ICMI Client -  BMW Bank
Department of the VA - ICMI Client

ICMI Client - Aqua America
Navy Federal Credit Union

Bank of Hawaii

Sentara Healthcare
ICMI Client - Church Mutual
Wind Creek Casino
ICMI Client - American Family


Vermont Country Store

Chesapeake Utilities - ICMI Client
Solis Mammography

Wescom Credit Union

JR cigar

Ready to work with ICMI? Contact Us Today.

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