ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Get in touch!

Contact us with questions about anything you may need.
Please select the 2015 calendar topics that you would be interested in participating in, or learning more about:All About the Agent
Culture and Morale
Hiring in Today's Contact Center
Metrics that Matter
Self-Service
The Customer Experience
Chat and Email Customer Care
Global Service Delivery
Learning and Development
Mobile Customer Support
Social Media Customer Care
Workforce ManagementAreas of Expertise: Call Recording Operations - Theory
Call Center Strategy Quality
Cloud Social
Culture/Morale Telecom
Leadership Technology
Mobile Training
Operations - Practioner WFM/WFOYes, please add me to your contact list, so I can receive communications about this and future ICMI Event exhibiting/sponsorship opportunities.Please select the 2014 calendar topics that you would be interested in participating in, or learning more about: January – Hiring in Today's Contact Center July – Global Service Delivery
February – Culture and Morale August – Metrics that Matter
March – Workforce Management September – Self-Service
April – Learning and Development October – The Customer Experience
May – Social Media Customer Care November – Chat and Email Customer Care
June – Mobile Customer Service December- All About the AgentI don't have any specific questions. I would like to be contacted about beginning the certification process.If you have a minute, please let us know why you unsubscribed. Please send me information on these additional brands:ICMI Contact Center Connections
ICMI Contact Center Expo
ICMI DigitalSign up to receive emails for specific topics from ICMI.Contact Center Insider Newsletter

Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.

The Global Report on Contact Center Practices Newsletter

A quarterly newsletter authored by Brad Cleveland, one of the world’s foremost authorities on contact center management and customer services.

ICMI Consulting Announcements

ICMI Event Announcements

Receive announcements, exclusive offers, and information about ICMI events.

ICMI Resources Announcements

Receive 1-2 weekly announcements on the latest resources published by ICMI.

ICMI Training Announcements

This email provides information on upcoming ICMI Symposiums, training courses and the ICMI Online Training Pass. You will receive these announcements once a week.

Yes, I'd like to receive messagesfrom other Informa Tech brands regarding products and services.

Our Location

ICMI

121 South Tejon Street, Suite 1100
Colorado Springs, CO 80903
View Google Map

Toll Free: 800.672.6177
Local: 719.955.8149
Fax: 719.955.8146

Customer Care Center: [email protected]
Webmaster: [email protected]

Hours

Monday - Friday

  6:30 AM - 3:30 PM PT
  7:30 AM - 4:30 PM MT
  8:30 AM - 5:30 PM CT
  9:30 AM - 6:30 PM ET

Get in touch!

Our Location

ICMI

Hours

Log In