Course DescriptionDesign a comprehensive, cost-effective monitoring and coaching program that boosts quality, drives performance improvement initiatives and increases agent performance and commitment
Your call center agent is the critical link between your customers and your products and services. Through ICMI’s Monitoring and Coaching course, you’ll discover how to bring out the best in every agent and deliver exceptional experiences to your customers. Learn how to design a comprehensive, cost-effective monitoring and coaching program that boosts quality, drives performance improvement initiatives. and increases agent performance and commitment.